FREQUENTLY ASKED QUESTIONS

Elim MediHeel is a 9-step pedicure system with products working in synergy to achieve optimal results. The system incorporates Callus Tonic, a keratolytic alkaline solution that breaks up protein bonds in the stratum corneum, making it easy to scrape away callused skin within 10 minutes of application. pH Neutralizer resets the pH balance after callus removal and ensures long-lasting improvements in the appearance of skin. The combination of these two products is the cornerstone of the Elim MediHeel system.

Elim’s retail products are available to be purchased by the general public. Proof of qualifications in the beauty industry (for example state board licence and/or certificate from accredited cosmetology academy) is required to open a professional account. Only professionals in the industry can purchase products with active ingredients requiring specialized instruction regarding safe and effective use.

Yes, we offer the option of ordering a Sample Kit with enough product for one service, or a Medi-Pedi-in-a-box with enough products for 10-12 services.

Elim products are not tested on animals?

Yes, we offer an online course with an emphasis on product-specific knowledge required to perform Elim treatments. Proof of qualifications in the industry is required to participate in Elim Courses. The course is available 24/7 at no charge.

Treatment times will vary based on the client’s consultation. A MediHeel Pedicure can be performed in 60 minutes (including a short massage and polish application).

No, Callus Tonic works best on dry skin. We recommend spraying feet with Elim Spa Prep or wiping with a warm damp towel. Ensure the foot is dry before starting the pedicure.

Elim products are only active in layers of the epidermis and do not enter the bloodstream. We advise discussing specific risks with a medical professional familiar with you medical history.

Yes, all Elim products are safe for Diabetics. Only clients suffering from Psoriasis, Eczema on the feet or using Accutane should not use the Callus Removal Tonic. The Elim MediHeel pedicure can even be adapted to a dry pedicure if required.

Sodium and Potassium Hydroxide. It is an alkaline solution and there for necessary to neutralize the skin after application.

Callus Tonic should not be applied on areas of psoriasis and eczema. Clients using Accutane should not be using callus tonic.

Only avoid the Callus Removal Tonic when heels have bleeding cracks. All other products are safe. You may also choose to protect the crack with petroleum jelly as a barrier during the pedicure service

Wrapping the heels in clingwrap will help to intensify the process and secure the gauze in place. Elim USA-Canada offers Eco-Responsible alternatives such as compostable barrier film.

Yes, Safety Data Sheets are available via email.

Although Elim always tries to use an alternative natural active, this product is not registered under Natural or Organic Products. It is a Medical Pedicure and the Peel should be treated like any other Chemical Peel.

The Ultra Rich Hand Therapy is a hydrating cream that restores moisture to your skin. It brightens your skin and helps to fight the signs of aging on your hands. It's for the person that does not have age/sun spots, but that wants to prevent pre-mature aging or deal with lines and wrinkles on the hands. The Age Reversal Hand Cream is a treatment cream that helps reverse the signs of aging on your hands and it helps to eliminate dark spots and the appearance of wrinkles and creates an even skin tone. It's for the person that already has sun damaged skin, to improve the overall look of the skin to a more youthful appearance.

The combination of the Hydro-Thermal Exfoliant and the Age Reversal Hand Cream significantly diminishes darks spots on your hands.

As this is a chemical and the pH of the product is high, you need to wear gloves to protect your hands. Elim USA-Canada offers Eco-Responsible alternatives such as biodegradable nitrile gloves.

Elim products are not sold on Walmart or on Amazon. Elim retail products can be purchased from authorized spas and clinics, or directly from our website.